Refund policy

At Crystal Elegance Boutique, we want you to love the accessories you choose for your special occasion. We carefully select our bridal and special-event jewelry, tiaras, headpieces, and accessories with beauty and quality in mind.

Please review our return and refund policy before placing your order.

Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return, your item must:

  • Be unworn, unused, and in its original condition.
  • Be returned with all original packaging, tags, cards, and accessories included.
  • Show no signs of wear, alteration, damage, makeup, hairspray, perfume, or other products.
  • Be requested for return within 14 days of the confirmed delivery date.

To request a return, please contact Crystal Elegance Boutique before sending your item back. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

For hygiene, safety, and special-occasion considerations, certain products may be final sale and cannot be returned.

Non-returnable items may include:

  • Earrings that have been removed from their original sealed packaging or worn.
  • Hair accessories, tiaras, combs, headbands, and similar items that show signs of wear or use.
  • Personalized or customized products.
  • Clearance or items specifically marked Final Sale.
  • Gift cards.
  • Products damaged through improper use, storage, handling, or alteration after delivery.

The product page will indicate when an item is considered final sale.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.

Include:

  • Your name and order number.
  • A description of the problem.
  • Clear photographs of the item, packaging, and any visible damage.

Once we review your request, we will provide instructions regarding a replacement, refund, or other appropriate resolution.

Please do not discard damaged merchandise or its original packaging until we have reviewed your claim.

Refunds

Once your authorized return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Original shipping charges are non-refundable, except when the return results from an error on our part or an eligible damaged or defective product.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping service when returning merchandise. Crystal Elegance Boutique is not responsible for return packages that are lost, damaged, or misdirected in transit.

Exchanges

Because inventory for bridal and special-event accessories may be limited, we cannot guarantee that another size, style, or design will be available for an exchange.

If you would like a different item, please contact us for assistance. Depending on availability, you may be asked to return the original eligible item and place a new order.

Event Dates

Customers are responsible for ordering sufficiently in advance of their wedding, prom, quinceañera, or other special event.

An approaching or changed event date does not automatically qualify an otherwise ineligible item for a refund. We strongly recommend allowing additional time for order processing, shipping, and any unexpected carrier delays.

Order Cancellations

We begin processing orders as quickly as possible. If you need to cancel an order, please contact us immediately.

Cancellation requests are not guaranteed. Once an order has entered processing, been submitted for fulfillment, or shipped, it may no longer be eligible for cancellation.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or another issue outside our control, applicable shipping and handling expenses may be deducted from any refund for which the order otherwise qualifies.

Colors & Product Appearance

We make every effort to represent our products accurately. However, colors and finishes may appear slightly different depending on your device, monitor, lighting, photography, or individual product variations.

Minor variations that do not constitute a product defect are not considered damaged merchandise.

Contact Us

If you have questions about a return, refund, or damaged item, please contact Crystal Elegance Boutique before returning your purchase. Please include your name, order number, and reason for contacting us so we can assist you as quickly as possible.

By completing a purchase from Crystal Elegance Boutique, you acknowledge that you have reviewed and agree to this Refund & Return Policy.